FAQ

Placing an order is simple!

1. Browse our catalog and add your favorite items to the shopping cart.
2. Click the shopping cart icon to review your order.
3. Proceed to checkout, sign in, or create an account if you’re new.
4. Enter your shipping details and payment information.
5. Confirm your order, and you’re all set!

Once your order ships, we’ll send a confirmation email with a tracking link. You can also log into your account and click Order History to check the status. If you have any trouble, feel free to email us at [email protected].

If you need to cancel or make changes, please act quickly! Changes can only be made before the order is processed. Once shipped, modifications are no longer possible. You can, however, return the item once it arrives.

No, customs and duties fees are not included in your purchase. These fees are determined by your country and are the responsibility of the customer.

Only one discount code can be applied per order. Save additional codes for your next purchase!

Check the product size in the description to find the perfect fit for you. Please note that some styles, such as oversized tops, are designed to have a looser fit. If you’re uncertain, feel free to contact our team for personalized advice at [email protected]

We pride ourselves on delivering high-quality products. Each item undergoes thorough inspection by our quality control team before shipping to ensure it meets our standards.

We accept all major credit cards, PayPal, and other secure payment options. If you face issues with payment, contact us for assistance.

1. Double-check your payment details.
2. Contact your bank to ensure there are no restrictions.
3. If the issue persists, email us with details about your payment method, browser, and error message, and we’ll help you troubleshoot.

We ship worldwide! Visit our Shipping Info page for details on countries and regions we cover.

How long does delivery take?

Standard shipping usually takes 7-15 business days, depending on your location. Processing time (1-3 business days) is not included in the shipping duration.

Tracking may take 24-48 hours to update after shipment, especially for international orders passing through customs. If your tracking hasn’t updated within the estimated time frame, feel free to reach out to us.

1. Check your mailbox or delivery area.
2. Ask neighbors or building staff.
3. Contact the courier service for more information. If you still can’t locate the package, email us for further assistance.

While we’re not liable for lost or stolen packages, we’ll do our best to assist. Contact the courier and us to file a claim or explore other solutions.

We offer a 30-day return policy for most items, starting from the day you receive your order. For more details, visit our Return Policy page.

We’re sorry for the inconvenience! Please email us at [email protected] with your order number, a description of the issue, and photos if applicable. We’ll make it right!

Refunds are typically processed within 5-7 business days after we receive and inspect your return. You’ll receive an email once the refund is issued.

We don’t offer direct exchanges. Instead, you can return the item for a refund and place a new order.